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Your questions,

We understand that exploring a virtual assistant service for your business can be a significant decision. You may have various questions and uncertainties that you'd like to clarify before embarking on your journey with us. You have questions? We have answers!


Here are frequently asked questions we encounter before clients
embark on their journey with Preparo.

Is my information secure with Preparo?

Yes! All training content is stored where you have full access to your content, no passwords are shared, and we only require account access to the level necessary to complete your tasks.

Do you track the VA’s time?

Yes, we utilize tracking software to keep a record of all activities worked on and can provide answers should you have questions about specific tasks. We also utilize Basecamp (or a software that you’re already using) for project management and to maintain full transparency.

Can use of Preparo be kept private?

Of course. We never discuss our clients under any circumstances. The testimonials shown were given to us with permission by clients who were open to having their information made public. Our terms of service also include a mutual non-disclosure agreement.

How much will my VA Know?

We match our clients with their ideal VA based upon their specific needs, so if you focus mainly on Amazon for example, your virtual assistant will have had more prior experience in that area – and will also have a base level of knowledge across all other common platforms. For a comprehensive (but not full!) list of activities our VAs can complete check out the list of tasks on our home page.

What does pre-trained mean?

Pre-trained means that your virtual assistant will have a solid foundation of knowledge on the types of tasks you will want accomplished. For example, if you are selling on the Wal-Mart marketplace, your VA will come to you with overarching knowledge of how the platform works. There will be some training expected on your part in order to get your VA familiar with your specific business, because we want to make sure that they fully understand what makes your company unique.

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